We advise you to carefully read the following terms and conditions before using our online store. If you continue to purchase in the online store vinakobal.com, it means that you agree with the entire general terms and conditions. “Ivo Kobal – nosilec dopolnilne dejavnosti na kmetiji” reserves the right to change the conditions in the online store vinakobal.com. All changes are binding on customers, so we recommend that you regularly review the terms of business.

The online store’s general terms and conditions determine the requirements for purchasing and selling products carried out by Ivo Kobal – nosilec dopolnilne dejavnosti na kmetiji, Štanjel 55, 6222 Štanjel. The General Terms and Conditions of the vinakobal.com online store have been compiled by the Consumer Protection Act (ZVPot) and International e-commerce codes. The online store vinakobal.com is an information system intended for the presentation and sale of products to users. It is managed by Ivo Kobal – nosilec dopolnilne dejavnosti na kmetiji, Štanjel 55, 6222 Štanjel. The user is the person who uses our system – the customer in the online store vinakobal.com.

Ivo Kobal – nosilec dopolnilne dejavnosti na kmetiji and the buyer regulate their mutual obligations when shopping through the online store vinakobal.com with these general terms and conditions. Each user of the vinakobal.com online store has a username and password with which to present themselves. The password of registered users is secret and known only to the user who receives it via e-mail. The user is obliged to ensure that only he or a person authorized to act on his behalf will act on his behalf and with his password.

The General Terms and Conditions deal with the operation of the vinakobal.com online store, user rights and the business relationship between the provider and the customer.

“Ivo Kobal – nosilec dopolnilne dejavnosti na kmetiji” will be from now on referred as “Vina Kobal”.

 

INFORMATION:

Store manager: Ivo Kobal – nosilec dopolnilne dejavnosti na kmetiji

Headquarters: Štanjel

Address: Štanjel 55, 6222 Štanjel, Slovenia

E-mail: info@vinakobal.com

Telephone: 00386 (0) 41 524 912

Identification no. for VAT: SI69209391

Registration number: 2433397000

Tax number: 69209391

SRG: District Court in Sežana

Banks and business accounts:

Primorska hranilnica Vipava d.d., SI56640009010345628

 

PAYMENT METHODS:

In the online store vinakobal.com you can securely pay for the ordered goods with a credit card or bank transfer. We accept cards supported by Paypal and Stripe methods. The payer must be the person or organization that owns the credit card. In cases where the cardholder is not a citizen of Slovenia, and in cases where the recipient and the payer are not the same people, we reserve the right to verify the payer’s identity further and receive a written statement by e-mail or fax that the payer agrees to pay for the ordered goods. After placing an order with this payment method, it is not possible to change the content of the order, the final amount, the delivery address and other agreed terms.

Until the full payment of the products from an individual order, the ordered products remain the property of Vina Kobal. Each product order becomes valid upon receipt of payment by one of the payment methods. In case of non-payment or incomplete payment, Vina Kobal has the right to request the customer to return the product in perfect condition.

Vina Kobal issues an invoice on a durable medium (paper) or sends it to the customer by mail. An invoice is a valid proof of complaint or refund.

 

PRICES IN THE ONLINE STORE:

All prices are in EUR and include VAT. We reserve the right to change prices unless otherwise stated (promotions and special discounts). Prices are valid at the time of placing the order and do not have a predetermined validity. Prices are accurate in case of payment with the above payment methods and under the above conditions. The listed prices are valid only for purchases in the online store vinakobal.com and may differ from other Kobal wine providers’ prices.

Despite extraordinary efforts to provide the most up-to-date and accurate information, price information may be inaccurate. In this case, or if the price of the product changes during the order’s processing, the Vina Kobal winery will allow the customer to withdraw from the purchase. At the same time, it will offer the customer a solution to mutual satisfaction.

 

VALIDITY OF THE SALE OFFER

The campaign’s validity periods, which may differ from each other, are listed next to the special offer.

 

RIGHT TO WITHDRAW FROM PURCHASE, RETURN OF GOODS

The consumer has the right to notify the Vina Kobal winery about the contract’s withdrawal within 14 days of delivering the goods (to the email address podpora@vinakobal.com). The buyer must then return the goods to the Vina Kobal winery within 30 days of written notification, covering the direct return costs. Products must be unused, undamaged and in the original packaging. A copy of the invoice must be attached. The buyer bears the cost of returning the goods. The Vina Kobal winery then refunds the full purchase price (purchase price with delivery costs) in the shortest possible time and no later than within 30 days of receiving notice of withdrawal from the contract.

The buyer must return the goods to the address:

Ivo Kobal – nosilec dopolnilne dejavnosti na kmetiji
Štanjel 55
6222 Štanjel
Slovenia

 

WARRANTY

All products on sale in the online store vinakobal.com do not have a limited shelf life. All the products and wines in the bottle are matured and refined. The quality of the wine changes over time, and so do the basic organoleptic descriptions. We can obtain all information at podpora@vinakobal.com or mobile number +38668125944. In the case of low product quality, we will replace the product.

Replacement of an item shall cease to be valid in the following cases:

improper storage of the product exposed to inappropriate temperatures and light source,
negligent handling of the product,
damage caused by mechanical shocks through the fault of the customer or a third party,
when we cannot check the quality because the product is no longer available

If you would like additional information regarding Vina Kobal products, you can contact us at podpora@vinakobal.com.

 

DELIVERY TIME

The online store vinakobal.com wants to satisfy all customers’ wishes as much as possible, so we deliver the purchased goods to your address in the territory of the Republic of Slovenia within three working days against payment, which is defined when ordering. To determine the exact day and time of delivery to foreign countries, you will be notified in advance by our logistician. The price of delivery is defined on the checkout page.

Delivery of products takes place only on working days.

Suppose the customer is not present at the agreed address at the time of delivery. In that case, the product may be validly picked up by an adult living in the same household with the customer or another person authorized to pick it up. The person who takes over the delivered product confirms the acceptance of the product and accepts all accompanying documents by signing the delivery note, stating his name, surname and date of acceptance and the relationship with the customer.

 

SECURITY

The provider uses appropriate technological and organizational means to protect the transfer and storage of personal data, orders and payments. Vina Kobal is a certified trader by banks and has a contractual relationship with the bank.

The customer is responsible for access to his system and will also take care of user data and passwords protection. The buyer guarantees all submitted data’s accuracy and truthfulness and is liable to Ivo Kobal – nosilec dopolnilne dejavnosti for damage caused by inaccurate or untrue data.

 

DISCLAIMER

Vina Kobal makes every effort to ensure the consistency and up-to-dateness of the information published on its websites. Nevertheless, the products’ characteristics, their stock and price may change so quickly that the provider fails to correct the information on the websites on time. In such a case, the provider will notify the customer of the changes and allow him to cancel the order or replace the ordered item. All product photos are symbolic and do not guarantee the properties of the product.

 

COMPLAINTS AND DISPUTES

The provider complies with applicable consumer protection legislation. Complaints and complaints can be sent by regular post to:

Ivo Kobal – nosilec dopolnilne dejavnosti na kmetiji
Štanjel 55
6222 Štanjel
Slovenia

Within five working days, the bidder must confirm that he has received the complaint, inform the user how long it will take to deal with the customer and keep him informed of the procedure’s progress. The bidder will do its best to reach an amicable settlement of any disputes.