Terms and conditions
We advise you to read the terms and conditions below before using our online shop. If you continue to purchase from vinakobal.com, you are aware of and agree to all the terms and conditions. Ivo Kobal – nosilec dopolnilne dejavnosti na kmetji reserves the right to change the terms and conditions of the online shop vinakobal.com. All changes are binding on customers, so we recommend you check the terms and conditions regularly.
The general terms and conditions of the online shop set out the terms and conditions for the purchase and sale of products by Ivo Kobal – nosilec dopolnilne dejavnosti na kmetji, Štanjel 55, 6222 Štanjel, Slovenia. The General Terms and Conditions of the Online Shop vinakobal.com are drawn up by the Consumer Protection Act (ZVPot) and international e-commerce codes. The vinakobal.com online shop is an information system designed to present and sell products to users. Ivo Kobal – nosilec dopolnilne dejavnosti na kmetji, Štanjel 55, 6222 Štanjel is a manager of this shop. A user is a person who uses our system, i.e., a customer of the vinakobal.com Online Shop.
Ivo Kobal – nosilec dopolnilne dejavnosti na kmetji and the Buyer regulate their mutual obligations when making purchases through the Online Shop vinakobal.com by these General Terms and Conditions. Each user of the vinakobal.com Online Shop service has a username and password to introduce themselves. The password of registered users is secret and known only to the user who receives it by email. It is the user’s responsibility to ensure that only he or a person authorized to act on his behalf and with his password will work on his behalf.
Ivo Kobal – nosilec dopolnilne dejavnosti na kmetji will be referred to as “Vina Kobal”.
Title: Ivo Kobal – nosilec dopolnilne dejavnosti na kmetji
Registered seat: Štanjel
Address: Štanjel 55, 6222 Štanjel, Slovenia
Telephone: 00386 41 524 912
VAT ID: SI69209391
Registration number: 2433397000
Tax number: 69209391
SRG: District Court in Sežana
Banks and commercial accounts:
Primorska Savings Bank Vipava d.d., SI56640009010345628
Credit card: At vinakobal.com, you can securely pay for the goods you order with a credit card or by bank transfer. We accept cards supported by Paypal and Stripe methods. The payer must be the person or organization that owns the credit card. In cases where the cardholder is not a citizen of Slovenia and in cases where the payee and the payer are not the same people, we reserve the right to verify the identity of the payer further and to receive a written statement by email or fax that the payer agrees to pay for the goods ordered. Once the order has been placed, this payment method cannot change the content of the order, the final amount, the delivery address, and other agreed terms and conditions.
Each order of Products shall become valid upon receipt of payment by one of the payment methods. Until full payment for the products in each order has been made, the products ordered shall remain the property of Vina Kobal. In the event of non-payment or incomplete payment, Vina Kobal shall have the right to demand the return of the product in perfect condition from the Customer.
The Supplier shall issue an invoice on a durable medium (paper) or send it to the Customer by post, which shall constitute valid proof of the claim or refund.
PRICES IN THE ONLINE SHOP
All prices are in EUR and include VAT. We reserve the right to change prices unless otherwise stated (e.g., promotions and special discounts). Prices are valid at the time of order placement and have no predetermined validity. Prices are reasonable in the case of payment by the above payment methods and under the above conditions. The quoted prices apply only to purchases made in the vinakobal.com Online Shop and may differ from those mentioned by other Vina Kobal suppliers.
Despite our best efforts to provide the most up-to-date and accurate information, price information may be incorrect. If the product’s price changes during the processing of the order, the Supplier will allow the Customer to withdraw from the purchase.
VALIDITY OF THE PROMOTIONAL OFFER
The validity periods of the promotion, which may vary, are indicated next to the promotion offer.
RIGHT OF WITHDRAWAL, RETURN OF GOODS
The consumer has the right to withdraw from the contract in writing within 14 days of delivery at the contact address email@example.com. The consumer must return the goods to the company within 30 days of the written communication, bearing the direct return costs. The products must be unused, undamaged, and in their original packaging. A copy of the invoice must accompany them. The Buyer shall bear the costs of returning the goods. The Supplier shall refund the total purchase price (purchase price plus delivery costs) as soon as possible, but at the latest within 15 days of receipt of the cancellation notice.
The Buyer must return the goods to the following address:
Ivo Kobal – nosilec dopolnilne dejavnosti na kmetji
All products sold in the vinakobal.com Online Shop do not have a limited shelf life. All products and wines are aged and refined in the bottle. As the wine matures, the quality of the wine changes and the basic organoleptic descriptions also change. In case of poor product quality, we will replace the product. You can obtain all information at firstname.lastname@example.org or by calling +38641524912.
The replacement of an item is no longer valid in the following cases:
- improper storage of the product exposed to inappropriate temperatures and light sources,
- negligent handling of the product,
- damage caused by the mechanical impact caused by the fault of the purchaser or a third party,
- when it is not possible to check the quality because the product is no longer available
Product validation is additionally carried out by the manufacturer, who also determines the validity of the complaint.
If you want further information regarding Vina Kobal products, don’t hesitate to contact email@example.com.
The online shop vinakobal.com wants to satisfy all customers’ wishes as much as possible, so we will try to deliver the purchased goods to your address in the Republic of Slovenia within three working days against the payment defined at the time of ordering. You will be informed in advance by our authorized delivery driver to determine the exact day and time of delivery. For deliveries to other countries, our logistics agent will tell you the actual day and time of delivery. The price of delivery to other countries is defined in the order.
Delivery of products takes place only on working days.
Suppose the Customer is not present at the agreed address at the delivery time. In that case, the product may be validly collected by a person of legal age living in the same household as the Customer or by another person authorized to collect the product. The person taking delivery of the delivered product shall acknowledge receipt of the product and all accompanying documents by signing the delivery note, stating their name and surname, the date of receipt, and their relationship to the Customer.
The Provider shall use appropriate technological and organizational means to protect the transmission and storage of personal data, orders, and payments. Vina Kobal is a certified bank merchant and has a contractual relationship with the bank.
The Buyer is responsible for access to its system and will be responsible for the protection of user data and passwords. The Buyer guarantees the accuracy and truthfulness of all data provided and shall be liable to Ivo Kobal – nosilec dopolnilne dejavnosti na kmetji for any damage caused by inaccurate or untruthful data.
The Provider shall use its best endeavors to ensure that the information published on its website is consistent and up-to-date. However, the products’ characteristics, stock, and price may change so rapidly that the Supplier cannot correct the information on the websites in time. In such a case, the Supplier will inform the Customer of the changes and allow the Customer to cancel the order or exchange the item ordered. All photographs of the products are symbolic and do not guarantee the product’s characteristics.
COMPLAINTS AND DISPUTES
The Provider complies with applicable consumer protection legislation. Complaints and complaints can be sent by email to firstname.lastname@example.org or by post to:
Ivo Kobal – nosilec dopolnilne dejavnosti na kmetji
The Provider must acknowledge receipt of the complaint within five working days, inform the user or Customer how long it will take to process the complaint, and keep the user or Customer informed of the procedure’s progress. The Provider will make every effort to resolve any disputes amicably.